The trips or other services described in this website are operated by Om Vietnam Co Ltd (trading as “Om Vietnam”) and/or Om Vietnam’s partners. Om Vietnam’s head office is in Hanoi and branch office in HCMC.


The Contract
These Booking Conditions contain important information.  It is essential that you have to carefully read and understand them. The Booking Conditions constitute a legally binding contract between Om Vietnam and you for the services provided by Om Vietnam and set out the basis of your legal relationship with Om Vietnam.
By booking with us and paying the non-refundable deposit indicated by the quotation, or full payment, you acknowledge that you have read and understood and that you agree to be bound by these Booking Conditions. In addition to this deposit, some permits are required to be paid at time of booking and are non-refundable and non-changeable. Acceptance of your booking will be confirmed in writing to you or your travel agent, and a contract comes into existence on the date shown on your confirmation letter or email.
If you have any queries regarding these Conditions or do not understand them, please raise your query with a member of our staff.


Prices are on twin share basis, and based on costs and exchange rates applicable when this itinerary was published. Om Vietnam reserves the right to adjust prices whether or not you have already made full payment. We will do everything within our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based.
 Dates and/or itineraries are indicative only and subject to change. Airfares (except when otherwise stated), passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.


Om Vietnam operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with us you acknowledge that participation in all Om Vietnam trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participation in a Om Vietnam trip involves visiting remote or unstable regions, or regions where there is dangerous wildlife.  
When assessing whether trips will operate Om Vietnam uses information from its local offices in conjunction with advice from the Foreign Office of your country and/or some of the Western countries such as US, UK, and Australia. It is your responsibility to accustom yourself with the travel advice provided by these government bodies, as well as that of your country of residency, before commencing the trip. By booking with Om Vietnam you acknowledge your decision to travel on an Om Vietnam trip is made after due consideration of relevant travel information that may be made available at any time.


Except where stated otherwise, Om Vietnam acts as agent for service providers when making arrangements for your trip. Where Om Vietnam provides services it will do so with due care and skill. Om Vietnam is not responsible for the acts and omissions of others, including tour guides, airlines and accommodation providers or for any loss, damage, death, injury or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others. You warrant that you have not relied on any representation made by Om Vietnam, any travel agent or other Representative, which has not been stated expressly on this website.
Om Vietnam will not accept responsibility or liability if you contravene any law or regulation of any country or region visited. Any independent arrangements that you make that are not part of the Om Vietnam trip (including pre- and post accommodation) are entirely at your own risk and Om Vietnam cannot and does not give you any assurance, representation or warranty in connection with any such arrangements.
To the fullest extent permitted by law and subject to the exception set out below, Om Vietnam does not accept liability for any loss, damage, death or injury however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from this contract or your participation in a trip, or in respect of a failure or omission on the part of Om Vietnam to comply with its obligations under this contract, or in respect of any other conduct that Om Vietnam undertakes in connection with a trip.  To the fullest extent permitted by law and subject to the exception set out below, you also agree to release Om Vietnam and its officers, employees, agents and representatives (“Representatives”) from all costs, liability, loss and damage incurred by you in connection with your participation in any trip, and waive any associated claims that you may have against Om Vietnam or its Representatives as a result of your participation in any trip.  For these purposes, Om Vietnam enters into these Booking Conditions as trustee or agent for its Representatives.
To the fullest extent permitted by law and subject to the exception set out below, any condition or warranty, which would otherwise be implied into these Booking Conditions are excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again.
The “Exclusion of Liability” section set out in these Booking Conditions does not attempt or purport to exclude, restrict or modify liability arising under, or remedies that may be available to you, pursuant to legislation where the exclusion, restriction or modification of liability or remedies is not permitted. 


Om Vietnam reserves the right to cancel a departure and will advise you of such cancellations
 no later than 30 days before the tour departure date. If due to ‘Force Majeure’ or government travel advice, Om Vietnam reserves the right to cancel a departure at any time. With any form of cancellation, Om Vietnam will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Om Vietnam, (in case of ‘Force Majeure’ or government travel advice refunds will be less any unrecoverable costs). Om Vietnam will not be liable for any additional costs incurred by you.
Force Majeure
Om Vietnam will not be liable for any delay in, change to or cancellation of trips due to ‘Force Majeure’. ‘Force Majeure’ means a circumstance beyond the reasonable control of Om Vietnam and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.


If you wish to cancel all or any part of your booking, notification of cancellation must be made to Om Vietnam in writing. The date of the cancellation is the date on which written notification is received by Om Vietnam. Days before departure Charge applicable as follows, per person:

·         Loss 30% of total booking costs if cancellation <= 30 days prior to arrival

·         Loss 50% of tour booking costs if cancellation is <= 21 days prior to arrival

·         Loss 100% of tour booking costs if cancellation is <= 7 days prior to arrival

Cancellation fees for air tickets issued by or on behalf of Om Vietnam will apply as determined by Airline Tariff Regulations, and may vary as to the type of ticket issued. Depending on the reason for your cancellation, these charges may be recoverable under any insurance policy you purchased.
If you do not pay the balance of your total booking cost at least 30 days prior to departure, your booking may be terminated and you will lose your deposit. Additional Om Vietnam cancellation penalties may apply. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.


If you wish to change your booking in any way, the following fees will apply:

1. Transfer from one tour to another
Amendment request received by Om Vietnam 30 days or more prior to the original tour departure date: US per person per trip will be levied and must be paid prior to any transfer being confirmed. This fee is in addition to any non-refundable permits we may have secured for your trip.
Amendment requests received by Om Vietnam within 30 days prior to the original tour departure date: charges will apply as per cancellation fees.
2. Amendments to your booking, in relation to any other arrangements made in conjunction with your tour (e.g. pre- and post tour accommodation, transfers, etc), received by Om Vietnam within 30 days prior to tour departure date will be subject to a US administration fee per change. This fee is in addition to any charges levied by ground operators, hotels or airlines.
3. No amendments are permitted to your booking within 10 days of departure.


Bookings requests received by Om Vietnam within 14 days before tour departure may require full payment before we can request a place on a tour. If we cannot confirm the booking we will refund you in full any monies paid to Om Vietnam. Om Vietnam will not be liable for any additional costs incurred by you.


You acknowledge that travelling with Om Vietnam requires a degree of flexibility, good humor, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour’s commencement, without prior notice due to local circumstances. Changes may occur because of ‘Force Majeure’, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Om Vietnam’s control or which simply cannot be foreseen. Om Vietnam does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond Om Vietnam’s control. You acknowledge that group sizes may also vary during the duration of your tour.
The information about trips given in this brochure, Trip Notes and Pre-Departure Information are subject to change. It is your responsibility to review the up-to-date Trip Notes and Pre-Departure Information. These can be obtained from Om Vietnam, Om Vietnam’s website or your travel agent. The information and conditions in the Trip Notes and Pre-Departure Information are deemed to be part of the contract. Where changes to your trip occur after you have received your final documentation we will, where practical, advise you or your travel agent of such changes.


At all times the decision of the Om Vietnam leader or representative (“Om Vietnam Leader”) will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision that the Om Vietnam Leader makes about your on-going participation in the trip or certain activities that comprise part of the trip.  If you fail to comply with a decision made by a Om Vietnam Leader, or interfere with the well-being of the group, then the Om Vietnam Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.


If you have any complaint about your trip, you must make it known at the earliest opportunity to the leader and/or Om Vietnam local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.


Adequate and valid travel insurance is compulsory for all Om Vietnam travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Om Vietnam also recommends it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by Om Vietnam’s employees or suppliers. Om Vietnam reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.


It is your responsibility that you carry a valid passport and have obtained the appropriate visas when travelling with Om Vietnam. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.


It is your responsibility to advise Om Vietnam of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. If requested by Om Vietnam, or our suppliers, you may be required to provide an assessment of your medical condition by completing a special Health & Fitness Questionnaire and/or a Medical Clearance Form, the latter which requires certification by a medical practitioner. Om Vietnam reserves the right, at its reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. Om Vietnam also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members.
Generally, we do not allow travelers under the age of 18 years on Om Vietnam’s scheduled itineraries. However we will occasionally make exceptions for under-18s travelling with their legal guardian. The decision for any person under 18 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of Om Vietnam. For further information please contact Om Vietnam.


You agree that Om Vietnam may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.


In order to be able to supply a service to you Om Vietnam will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose. Please call us on +66 22339508 for further information or refer to our website


This agreement will be governed by and construed in accordance with the law of Vietnam and each party agrees to submit to the exclusive jurisdiction of the courts of Vietnam, as regards any claim or matter arising under this agreement.